Privacy Policy

Updated: 08/30/2024

At LaVoice AI (LaVoiceAI.com) and our subsidiaries and affiliates, we are dedicated to protecting your privacy. This policy outlines how we collect, process, and use data across our applications, software, websites, APIs, products, and services, including mobile applications (“Mobile Apps”).
This Privacy Policy governs data collection, processing, and usage practices, as well as your choices regarding the use, access, and correction of your personal information. If you disagree with the practices described, please discontinue the use of our Services.

Information We Collect About You

We may collect personal, usage, and device information related to your or your organization’s use of LaVoice AI services.

How We Use Your Information

We only use your information in compliance with this policy. We may process your data to provide services, respond to inquiries, communicate, improve our products, and comply with legal obligations.

How We Share Your Information

We may share your data with affiliates, partners, and service providers, but we will never sell your personal information.

Your Rights Regarding Personal Information

You have the right to access, update, delete, and object to the use of your personal information, as allowed by applicable law.

Retention of Your Information

We retain your account data as long as necessary for operational and legal purposes. You can request deletion of your information by using account settings.

Security of Your Information

We use industry-standard encryption (TLS and AES) to secure your data, though no method is completely foolproof. Please contact our support team for any security concerns.

International Data Transfers

LaVoice AI is a U.S.-based company, and your data may be transferred internationally. We comply with legal frameworks such as Standard Contractual Clauses (SCC) to ensure proper data handling.

Cookies and Similar Technologies

We use cookies and similar technologies for tracking, marketing, and personalization. See our [Cookie Policy] for more details.

Marketing Analytics and Communications

We work with partners who provide us with marketing analytics and communication services, helping us understand user interactions with our services. These partners may use cookies and similar technologies to gather information about your activity. See our Cookie Policy for more details.

Advertising

We partner with third-party ad networks to manage our advertising. These partners may use cookies and web beacons to collect data about your activity to display targeted ads based on your interests. You can opt-out using relevant links, but you may still see generic ads.

Third-Party Tracking Technologies

The use of cookies and web beacons by third-party tracking utilities is not covered by our Privacy Policy or Cookie Policy.

Links to Other Websites

Our services may contain links to third-party websites that we do not control. This Privacy Policy only applies to our services. We encourage you to review the privacy policies of any third-party websites before sharing your data.

Our Policies for Children

Our services are directed towards adults. If you are under 16, you must obtain authorization from a responsible adult to use our services. We do not knowingly collect personal information from anyone under 16. If we become aware of such data collection, we will promptly remove it from our systems.

Situations Where This Privacy Policy Does Not Apply

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This Privacy Policy does not apply to job applicants or employees, or if another Privacy Policy is specified for a particular product or service. It also does not apply if different processing requirements are imposed by law.

Changes to This Privacy Policy

We update this Privacy Policy periodically. Significant changes will be communicated through email or notifications. We encourage you to review this policy regularly.

How to Contact Us

If you have questions or concerns about this policy or our use of your information, please contact us via our Contact Us page. You can also reach our Data Protection Officer at privacy@LaVoiceAI.com.

INFORMATION WE COLLECT ABOUT YOU

When you use LaVoice AI’s services, we collect the following types of information:

Personal Information You Provide Us:

  • Account Information: Includes your name, email address, password, company details, phone number, role, and any survey responses related to the services.
  • Additional Information: You may choose to provide extra information like a profile photo, mailing address, biography, country information, date of birth, education details, and social media usernames.
  • Third-Party Services: If you connect LaVoice AI to third-party services (e.g., Facebook or Google), we may receive information such as your profile picture, email address, and other shared data.
  • Information Provided by Others: Sometimes, individuals may provide information about another user. We assume that proper authorization has been granted and request that you contact us if you notice unauthorized data sharing.

Payment and Card Information:
Certain services may require payment. To facilitate this, we collect billing information such as your name, billing address, and card details. Payment information is processed securely through third-party providers.

INFORMATION WE RECEIVE FROM YOUR USE OF OUR SERVICES

Usage and Device Information
When you interact with LaVoice AI’s services, we collect data related to your activity, such as when you log in, browse content, or connect third-party services. This data includes device details like IP addresses, browser types, OS versions, and location (if granted). We also collect log files, which help with the functionality and security of the services.

Health and Special Categories of Personal Data
If you provide health data or other sensitive information under GDPR, we will request explicit consent to process such data. If processing on behalf of a third party (Data Controller), they are responsible for obtaining your consent.

HOW WE USE YOUR INFORMATION

Provide and Maintain the Services
We use your information to operate, secure, and improve LaVoice AI’s services, as well as to process transactions and provide customer support. This includes monitoring usage, maintaining records, and communicating with you about service updates, requests, and notifications.

Market and Promote Our Services
We use the information you provide to promote our products and services, sending you relevant marketing communications. You may opt out of receiving these communications at any time.

Improve, Personalize, and Develop the Services

We use the information collected to enhance your experience by troubleshooting, protecting against errors, performing data analysis, and conducting research. This allows us to develop new features and improve existing services tailored to your needs.

Communicate with You

We use your information to send important service notifications and updates. Additionally, we may promote features or products we believe may interest you. You can manage these communications through your account settings or via the “Unsubscribe” link in emails.

Promote Safety and Security

Your information helps us ensure the security of our services by authenticating users, processing secure payments, and protecting against fraud. We also comply with legal obligations and data protection standards like HIPAA, GDPR, and PCI DSS.

Use and Disclosure of De-Identified Information

“De-identified” information means that we have removed personal identifiers such as names and addresses. This data may be used for purposes like internal quality control, research, and development in compliance with legal requirements. We process such data based on consent, contractual obligations, and legitimate business interests.

Use of Services by Our Customers

Our customers use LaVoice AI’s services to collect personal data through webpages and forms. We do not control the data they collect, and it is managed according to their privacy policies. We store this data securely but only process it as directed by our customers.

How We Share Your Information

We only share your personal information under the following circumstances:

1. When You Agree or Direct Us to Share
You may control how your information is shared, such as allowing third-party apps access to your account. You can adjust these settings and revoke access anytime.

2. For External Processing
We share information with trusted service providers for tasks like customer support, payments, and marketing, ensuring they follow confidentiality and security measures.

3. For Legal Reasons or to Prevent Harm
We may disclose information to comply with legal requests, prevent illegal activity, or protect security. We aim to notify you of such disclosures unless prohibited by law.

4. Mergers or Acquisitions
In the event of a merger or acquisition, we will notify users and continue protecting your personal data through the transition.

Your Rights Regarding Your Personal Information

Accessing and Exporting Data
You can access and download your personal information through your account settings or by contacting us directly.

Editing and Deleting Data
You can edit or delete personal information via your account settings. Upon deleting your account, most data will be erased within 14 days, though full deletion may take up to 90 days due to system complexities.

Objecting to Data Use
You have control over how your data is used, including limiting visibility and revoking access for third-party apps. Users in the European Economic Area (EEA), United Kingdom, and Switzerland can object to data processing based on legitimate interests or marketing purposes.

Restricting or Limiting Data Use
Users in the EEA, United Kingdom, and Switzerland can request restrictions on processing in specific circumstances.

Onward Transfers of Data
If your data is shared with a third party for processing, LaVoice AI ensures contractual obligations for data protection are met, consistent with the original consent provided.

Changes to Privacy Policy
Should we make significant changes to how your personal data is used, we will obtain your consent before proceeding with new uses.

Further Assistance
For assistance with your data rights, contact privacy@LaVoiceAI.com. If you reside in the EEA or designated countries and are unsatisfied with our response, you may reach out to an independent dispute resolution body like JAMS, or file a complaint with your local data protection authority.

To Unsubscribe From Our Communications
To stop receiving marketing communications, use the “unsubscribe” link in emails, update your communication preferences in your account, or reply STOP for SMS.

Product-Specific Privacy Disclosures

i. Third Parties
We may provide links to third-party websites or services. We are not responsible for how these third parties handle your personal data. Please review their privacy policies directly.

ii. Conversations
If using the shared inbox feature, other users may have access to or visibility into the contents of this inbox.

iii. Data Practices and Service Data
We collect information on how users interact with the services for improvement and optimization. Log files and device information help ensure the functionality and security of our services. Information may be anonymized for machine learning.

iv. Enrichment Data
We may add company-level Enrichment Data from public and third-party sources, but we do not use Customer Data for this purpose.

v. Integrations with LaVoice AI Platform
You may connect third-party applications to your account. These integrations are subject to the privacy terms of the integrator.

vi. Email Template Tools
If you use our template building tools, we may scan email content to generate templates for your LaVoice AI account.

vii. Call Transcription
The Call Transcription feature transcribes recorded calls using third-party services like Google Cloud Platform. You must consent to Google’s use of call data to use this feature and ensure compliance with call recording laws.

viii. Tracking Integrations (Ad Network Pixel and Tags)
We place ad network pixels/tags on your website to track visitor information for conversion tracking and audience creation.

ix. Google User Data
When you connect your Google email account, we access only the data you permit. We store OAuth credentials and comply with Google’s API Services User Data Policy.

California Privacy Rights

This section applies to California residents, detailing their rights under the California Consumer Privacy Act (CCPA). If you cannot access this policy due to a disability, please contact us for an accessible version.
We collect Personal Information as defined by the CCPA, such as identifiers (name, email), geolocation data, financial information, and more.

Your California Rights Include:

  • Right to Access: Request what Personal Information we’ve collected in the past 12 months.
  • Right to Deletion: Request deletion of your Personal Information.
  • Right to Non-Discrimination: No discrimination for exercising privacy rights.

We do not sell your data. You can exercise your rights or designate an authorized agent by contacting us. Verification of identity may be required.